Contacts
10
Khalid Mohammed
Software Engineer ยท Engineering
khalid.mohammed@stc.com.sa+966 50 123 4567ID: STC-12345Floor 3, Desk 3-45
What We Know
- Preferred Language
- Arabic
- Main Issues
- VPN connectivity, email sync
- Communication Style
- Prefers technical details, direct answers
Pre-emptive Analysis
predictionVPN certificate expiring75%
Based on past patterns, Khalid may call about VPN certificate renewal in the next 2 weeks.
approachTechnical explanation first
Khalid responds well to technical explanations before procedural steps.
Conversation History
Jan 19, 2025positive8:45
Resolved email sync issue by reconfiguring Outlook settings
TKT-4521
Jan 17, 2025neutral3:12
Quick question about password reset policy
Jan 15, 2025positive12:30
VPN connection issues - provided troubleshooting steps
TKT-4498TKT-4499
Open Tickets (1)
View allTKT-4521